This Privacy Policy explains how Dracula, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. We encourage you to read this page carefully so that you understand your rights and how we handle your information.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and payment details. This information is necessary for us to verify your identity, process deposits and withdrawals, and meet our obligations under applicable gaming and anti-money laundering regulations. During transaction processing, we may also collect details relating to your chosen payment method in order to complete transfers accurately and securely.

We also gather technical data as you navigate our web platform. This includes session logs, browser type, device information, and cookies that help us maintain the security and functionality of the site. Cookies allow us to recognise returning users, keep sessions stable, and identify any unusual activity that may indicate a security concern. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect how parts of the site operate.

How We Protect and Share Your Data

We take the protection of your personal data seriously. All information transmitted between your browser and our servers is secured using 256-bit SSL encryption. Your data is stored on secure servers with restricted internal access, meaning only personnel who require it to perform their duties are permitted to view it. We do not sell your personal information to third parties under any circumstances.

There are limited situations in which we may share your data with external parties. Payment gateways require certain transaction details to process your deposits and withdrawals. Identity verification services may receive relevant personal information to fulfil our know-your-customer obligations. In addition, we may be required to disclose data to regulatory authorities, including our licensing body the Anjouan Gaming Authority, when legally obliged to do so. In each case, we share only what is strictly necessary.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we continue to hold your data for as long as required by law or regulatory guidance. Once that retention period has passed, your information is securely deleted or anonymised. If you wish to request access to the data we hold about you, ask us to correct inaccurate information, or submit a request for data removal, you can do so by contacting our support team through the channels available on our site. We will respond to all such requests in a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will notify you through a notice on the site or by email to the address registered on your account. We recommend checking this page periodically to stay informed. Continued use of our web platform following any update constitutes your acknowledgement of the revised policy.